FAQ
Can I return my order?
Yes! You can return your order within 14 days of receipt.
Items must be unworn, in original condition and have all tags attached.
More information can be found on our returns page .
Are some purchases final (and therefore non-returnable)?
Nope! We don't have any final sale items.
You can return any order within 14 days of receipt, as long as the items are unworn, in their original condition, and the tags are still attached.
When will my order be shipped?
Orders placed before 3:00 PM will be shipped the same day. Orders placed after 3:00 PM will be shipped the following day. Once your order has been shipped, you will receive a confirmation email with a track & trace link.
How long does shipping take?
Delivery time depends on your location:
Netherlands : 1–2 business days
Belgium : 1–3 business days
We don't ship worldwide yet – stay tuned!
What are the shipping costs?
Free shipping on orders over €70.
The Netherlands:
- Letterbox package (Track & Trace): €3.99
- Standard package (Track & Trace): €6.99
Belgium:
- Letterbox package (Track & Trace): €5.99
- Standard package (Track & Trace): €9.99
What size should I order?
Our items generally fit true to size. Check the product description for sizing tips or send us a DM on Instagram or an email—we're happy to help!
Can I exchange an item?
We currently don't offer direct exchanges. Want a different size or a different item? Simply return your order and place a new one.
My package hasn't arrived yet, what should I do?
First, check your track & trace link for the current status. Still no update after 5 business days? Contact us , and we'll help you further.
Will sold out items be restocked?
Sometimes! If an item is very popular, we'll try to get it back in stock. Follow us on Instagram and sign up for our newsletter to stay up-to-date.
Can I collaborate with Desy Studios?
Yes! We have an affiliate program for creators, with no minimum follower count. You earn commission and receive a personal code for your followers.
Where is Desy Studios located?
Desy Studios is based in the Netherlands. We're currently only active online, but our dream is to open physical stores in the future!
Is Desy Studios a sustainable brand?
We operate with a small inventory to prevent overproduction and offer quality items that last for years. We are constantly working to become more sustainable.